What exactly voids the guarantee?
Three things, all said before you pay: a phone without eSIM support (the requirement is published before you buy), never installing the eSIM (the 40-second home setup is the condition), and leaving data on your Home line at landing instead of Travel. That's the entire list.
How do I claim it?
No forms. Our system watches your flight; if you're still offline 15 minutes after landing, a human texts you to confirm, and the refund is on its way: cash in 48h, or 120% as wallet credit. You never navigate a support portal at an airport.
Why 120% wallet credit?
Cash is always an option in 48h. Wallet credit is 120% because we'd rather you have a bigger landing budget than a refund, and credit never expires. It's our way of saying the failure is ours, not yours.
Is this a real promise or marketing?
Real. The four conditions are on this page, the fair-use rule is in the terms, and refunds auto-approve off the flight’s landed timestamp when the flight record confirms it: the same data our cron stamps at wheels-down. Borderline cases go to a human, on purpose: we don’t auto-deny what we can’t verify.
Do I have to do anything at landing?
One toggle: Travel line ON. We check your settings at T-3h and nudge you if anything's wrong. If you prefer zero toggles, you keep the Home line: the check is what makes the promise fair.
What if I'm gifting it?
The guarantee follows the landing: if the traveler is offline 15 minutes after landing, the refund goes to you, the buyer: cash in 48h or 120% wallet credit, and we text you, not them, at 3am.