Touchdown
Land online. On us if not.
The guarantee · in plain English

Offline 30 minutes after landing?
The landing's on us.

Every paid landing carries it. Cash within 5 business days, or 100% as wallet credit. One line to file, no support queue, no “did you read the fine print.” Four conditions, said before you pay, and one of them is ours to check.

one line to file · approval runs automatically The four conditions are below: said before you pay
1
Compatible phone: checked before you pay

This product needs an eSIM phone (iPhone XS and later, most post-2019 Androids), and we say so on this page before you pay. No “try anyway and find out at the gate.”

2
Installed at home, on WiFi: 40 seconds

Tap the link, Settings opens, Add eSIM. That's the whole setup. QR and manual codes as fallback.

3
Travel line ON at landing: one toggle

We text your settings checklist at T-3h once you add your number at checkout: data on Travel, Home roaming OFF. At wheels-down, one toggle and you're live.

4
Still offline 30 min after landing → full refund

Cash within 5 business days, or 100% as wallet credit. One line to file, no queue: approval runs off the flight's landed timestamp.

The receipts. We publish them.

A guarantee you can't verify is a slogan. The four conditions above are the product: they're in the terms, the fair-use rule is one line, and every refund is auto-approved off the flight's landed timestamp when the flight record confirms it. The tally below is computed live from our own order data: landings we served in the last 30 days, on-us refunds, and how long payouts actually took. It stays empty until the sample is big enough to mean something. We don't publish numbers we don't measure.

When it fails: one line to file, auto-approved

If your landing isn't covered,
the refund is. That's the product, not an exception.

If you're offline at 30 minutes, open your order link and file one line: approval runs off your flight's landed timestamp, so there's no ticket and no one to convince. Then: cash back within 5 business days, or 100% as wallet credit. Your call.

What's not covered, and why we say it before you pay.

A guarantee with hidden exclusions isn't a guarantee. Here are the edges, said loudly:

!
An incompatible phone

The requirement is on the page before you pay: an eSIM phone (iPhone XS and later, most post-2019 Androids). It never reaches you as a surprise.

!
Never installed

The 40-second home setup is the condition: the promise covers a landing you prepared for, not one you skipped.

!
Data left on Home, Travel off

The one toggle at wheels-down is the price of the promise. We text the checklist at T-3h (add your number at checkout) so it isn’t.

!
Fair use: one on-us landing per email per 90 days

The rule that keeps the guarantee cheap enough to give everyone. It's in the product name, and we still say it twice.

The guarantee is why we're not a $0.10/GB store.

The eSIM category's most-reviewed complaint is refunds: Airalo refund fights, Holafly refund nightmares, support queues that end trips. Everyone sells hope plus a ticket. We sell a promise, and we bind ourselves to it in the terms: offline 30 minutes after landing means the landing is refunded, cash within 5 business days or 100% as wallet credit.

That reserve is why $1.99 isn't compared to a reseller's $0.10/GB. You're not buying a gigabyte. You're buying certainty at wheels-down, and if we fail to deliver it, the certainty is refunded. That's the whole product.

Cover a landing: the guarantee's already in the price.

Enter flight

GUARANTEE INCLUDED →
Type at least two letters. Use the down arrow key to browse matching airports and Enter to choose one.

Installs at home on WiFi. Flight watch on TP 1842. We'll SMS you at wheels-down.

Price by destination, quoted live
Type your landing city and the button updates to the real rate: guarantee included.
Promise: offline 30 min after landing → full refundNo app · Install in 40s

The guarantee, interrogated.

What exactly voids the guarantee?

Three things, all said before you pay: a phone without eSIM support (the requirement is published before you buy), never installing the eSIM (the 40-second home setup is the condition), and leaving data on your Home line at landing instead of Travel. That's the entire list.

How do I claim it?

Open your order link from your email, enter your email, pick cash or credit: one line. If the flight record shows landed at least 30 minutes ago, it approves itself on submit: cash within 5 business days, or 100% as wallet credit. You never navigate a support portal at an airport.

Why wallet credit?

Cash is always an option within 5 business days. Wallet credit is instant and never expires. Same amount, your call: the failure is ours, not yours.

Is this a real promise or marketing?

Real. The four conditions are on this page, the fair-use rule is in the terms, and refunds auto-approve off the flight’s landed timestamp when the flight record confirms it: the same data our cron stamps at wheels-down. Borderline cases go to a human, on purpose: we don’t auto-deny what we can’t verify.

Do I have to do anything at landing?

One toggle: Travel line ON. We text your checklist at T-3h (add your number at checkout) so nothing is. If you prefer zero toggles, you keep the Home line: the check is what makes the promise fair.

What if I'm gifting it?

The guarantee follows the landing: if the traveler is offline 30 minutes after landing, the refund goes to you, the buyer: cash within 5 business days or 100% wallet credit. One line to file from your order link, auto-approved off the landed timestamp.

Understanding

See the 40-second install, step by step.

No app, no QR lecture. The three steps, the Travel Mode check, and the boarding-pass demo.

 Still comparing?

Touchdown vs the typical eSIM store.

Six axes: what you buy, expiry, buyer, the home-roaming trap, what happens when it fails.
Certainty, priced at $1.99.
Refunded if we fail it.
One line to file. No queue. The promise is in the terms, not the wind.
Get my landing cover →